Check Your Warranty

Service Center Form

1. VSH reserves the right to replace the product or relevant part with the same or equivalent product or part, rather than repair it. Where a replacement is provided, the product or part becomes property of VSH. VSH Technology may replace
with refurbished parts, replacement of the product or part does not extend or restart the warranty period.
2. All sales are considered final, no refund will be entitled.
3. VSH shall not be liable to any losses or damages in the event of delay or failure of delivery caused by the courier service provider.
4. All warranty policy is in accordance with the terms and conditions of their respective suppliers.
5. To claim warranty, customer needs to send the product to our office address located at Puchong, Selangor at your own cost. The return of the repaired product to the customer will also be at the customer's own cost. Customers can choose to send and pick up repaired products at our office to avoid delivery fees.

6. Remark: How to initiate a warranty check

  •  Email the Warranty Department at warranty@vshgroup.com.my to report the issue. Or fill in the form provided.
  • For shipping, place the product in secure packaging, along with a copy of your invoice and a brief explanation of why the original item is being returned.

Warranty Department: No.93C, Jalan BP 7/2, Bandar Bukit Puchong, 47120 Puchong, Selangor.
Warranty Contact: 019-212 5168

If you having any problems, kindly contact us for further guidance.

- Goods sold is returnable within 7 days at a restocking fee of 20%. Goods must be returned in its original packaging complete with accessories and in mint condition. Goods returned after 7 days will not be accepted.

3 YEARS
Hard Disk ViewSonic Monitor
REYEE/ RUIJIE Product UPS - KOSS Brand
2 YEARS
HIKVISION
Cctv/ Nvr/Dvr/Monitor/ Switch
Dahua Product
Cctv/ Nvr/Dvr/Monitor/ Switch
VIVOS / BLUGARD KEYPAD (LCD BROKEN, AUTOMATICALLY VOID) ViewSonic Projector
IP-Com Product Autodoor
MORNSUN Power Supply Battery - KOSS Brand
1.5 YEARS
Dahua Cooper Series
1 YEAR
VS-9/ VS-121/ VS-120/VS-119 VS-1205/ 1210/ 1220 with & without casing
All Model Autogate and accessories IP PBX (Fanvil & Zycoo)
Backup Battery All model Solar Panel
Multiplexer (HD102/HD104) iMOU/Dahua product(cooper series 1.5 years)
Loop Detector Commax intercom
EMLOCK EZVIZ Product
P2P BLU/VIVOS Reolink Product
UPS KOSS / Smart Door Lock
SD CARD ZKTECO Product
HDMI EXTENDER 100M
6 MONTHS
PVT GSM Module
433 Remote Surge Protector
HDMI SWITCH/SPLITTER VS-12/5A power supply adapter
3 MONTHS
Surge Protector Door Bell (12V)
Photo Beam Internal Siren
1 WEEK
2amp Adapter Video Balun
Note: Please call us to check the warranty period for items not listed here.

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