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FAQ's
What payment methods are available to complete your purchase?
1- Cash & Carry
2- Debit / Credit Card
3- ATM Deposit / Funds Transfer to VSH Technology SDN BHD:
MAYBANK : 562 777 234 909
4- TNG / BOOST / SHOPEEPAY / DUITNOW
5- JOMPAY BILLER CODE : 71233
6- For CHEQUE Payments, Funds have to Clear before Goods Release
What are the terms of our Warranty and Repair?
1- Minimum 7 working days for item sent in to checking.
2- Hardware purchases come with 1 year warranty (carry-in) except for power adaptors and unless otherwise stated.
3- One to one replacement on faulty hardware to be given within 1 week from date of purchase. (subject to inspection by our technicians for damages) & (Item returned must be in good condition and original packing).
4- VSH Technology reserves the right to replace the product or relevant part with the same or equivalent product or part, rather than repair it. Where a replacement is provided, the product or part becomes property of VSH. VSH Technology may replace
with refurbished parts, replacement of the product or part does not extend or restart the warranty period.
5- Warranty covers manufacturer defects only. Does not cover damage due to lightning and power surge.
The warranty will void if the factory-applied serial number has been altered/ torn / removed from the product. Warranty will not apply.
If damage, malfunction or failure resulting from alterations, accident, misuse, burnt mark, fire, liquid spillage.
Mis-adjustment of customer controls, use on an incorrect voltage, power surges and lightning/thunderstorm activities.
6- For warranty service, return products with transportation prepaid to VSH Technology SDN BHD. Warranty Department (No.93C, Jalan BP 7/2, Bandar Bukit Puchong, 47120 Puchong, Selangor.)
What is our Loan Policy?
- For loan items we require full payment as security deposit. Loan period is 7 days. If not returned, we will not refund the deposit and item will be considered sold. Item must be returned in perfect condition & packaging as at the time of loan, Otherwise we will impose charges.
What is the Return Policy of VSH Technology?
- Goods sold is returnable within 7 days at a restocking fee of 20%. Goods must be returned in its original packaging complete with accessories and in mint condition. Goods returned after 7 days will not be accepted.
FAQ's for CCTV Camera System
What kind of brand CCTV VSH Technology carry?
- HIKVISION/ DAHUA / ZKTECO /REOLINK/ IMOU/ EZVIZ/ HANWHA (Samsung)
- VIEWSONIC ,OAE , VLOCK ,DRAKA ,IPCOM ,VOOM, WBDP ,CASA ASIA
How many megapixel we have?
- ANALOG : 2MP / 5MP/ 8MP
- NETWORK : 2MP/ 4MP /5MP /6MP/ 8MP
What is the Types of CCTV Cameras we have ?
- normal camera (black n white)
- ColourVU ( which is day & night got colour view)
- built in mic (normal & colourVU)
- Wireless (plug n play / built in mic n speaker)
- SIMCARD SLOT (use 4G data camera)
FAQ's for Barrier Gate
what brand of barrier gate we have?
- ZKTECO (4.5m and 6m)
How many years warranty ?
- 1 year warranty
FAQ's for Alarm System
What kind of brand alarms we have?
-HIKVISION HYBRID ALARM
-BLUGUARD ALARM (L9 & V16)
-VIVOS ALARM
Do we have wireless alarms?
- Absolutely yes! we suggest you try our new one Hikvision hybrid alarm which is more reliable than another brand. Besides that, you can link all Hikvision product and control in one apps only (HIKCONNECT)
FAQ's for Backup Battery
How many capacity – Amp Hours (Ah) ?
-12V 7ah / 12v 7.2Ah / 12V9AH/ 12V12AH/ 12V18AH/ 12V26AH/ 12V40AH/ 12V65AH
-12V80AH/ 12V100AH/ 12V120AH/ 12V150AH / 12V200AH/ 12V250AH
How many years warranty ?
- 1 year warranty
- over charging is warranty void
FAQ's for Metal Detector
Can detect any metal and gold item ?
- Yes, Can! This device ZK-D3180S got 18zone detecting zone, 2side LED sensitivity light bar which is will show you where the banned item placed.
How many years warranty ?
- 1 year warranty
FAQ's for Solar Camera System
Do VSH Technology supplies SOLAR Camera system for farm / orchid/ fishing pond?
- VSH Technology have supply Solar Camera System for farm/ orchid and also fishing pond. Depend on your request, which type of Solar Camera you want, and some detail places then We will quote for you.