Security System Technical Support, Setting & Password Reset
VSH Technology’s technical team handles CCTV, door access, alarm and attendance systems: password reset, setting, software migration and training. We also support systems not bought from VSH, for the brands we know.
Jobs We Handle
Technical support for CCTV, door access, alarm and attendance systems, including systems not bought from VSH.
Hikvision NVR / DVR password reset
Forgot the recorder password or locked out of Hik-Connect.
WhatsApp us →Dahua DVR / NVR password reset
Reset and recover access to Dahua recorders.
WhatsApp us →Hikvision alarm reset & setting
AX PRO panel reset, zones, app alerts and false alarms.
WhatsApp us →Hikvision door access setting
Face terminals, users, door schedules and Hik-Connect linking.
WhatsApp us →ZKTeco software setting
BioTime, ZLink, CVAccess and CVSecurity setup, shifts and data migration.
WhatsApp us →EntryPass access setting
Controller and software settings, users and door schedules.
WhatsApp us →Door access from other suppliers
Hikvision, ZKTeco, EntryPass, HID and more: door not opening, users not syncing.
WhatsApp us →EM lock / magnet issue
Magnet not holding, door not locking, power supply and exit button checks.
WhatsApp us →Reader not working
Card, fingerprint or face reader not responding or not recognising users.
WhatsApp us →CCTV not recording / offline
No recording, HDD error, camera offline, remote view not working.
WhatsApp us →How It Works
WhatsApp us
Send the brand, model, problem and location. Photos, screenshots or a short video help us diagnose faster.
Remote check first
Many issues (settings, app, software) are solved by WhatsApp or remote desktop.
On-site visit if needed
We arrange a suitable time for the visit.
Set up or replace
We reset, configure and test on site. If hardware is faulty, we quote the replacement.
Handover & training
We show your team how to use the system.
Send a Support Request
Tell us the brand, model and problem. Our team will advise the next step.
Systems & Brands We Support
Every system below is covered by our technical team.
CCTV camera
Hikvision, Dahua, EZVIZ and moreReset, remote view, recording, HDD, NVR setting, ANPR rules
View products →Access control
ZKTeco, Hikvision, EntryPass, HIDReset, user enrolment, door schedules, software setting
View products →Time attendance
ZKTeco (ZLink, BioTime, CV series)Shifts, OT and leave rules, reports, migration
View products →Turnstile
ZKTeco, Hikvision, VirtuoAccess integration, lane setting, troubleshooting
View products →Barrier gate
ZKTeco, HikvisionController setting, ANPR / card integration
View products →Auto gate
ZKTeco, Hikvision, EntryPass, HIDController setting, testing and troubleshooting
View products →Alarm system
Hikvision, BluGuard, VivosPanel reset, zones, app alerts, false alarm
View products →Intercom / CMS
Hik-Connect, HikCentralLinking CCTV, alarm, access and intercom in one app
View products →PIDS fencing
VirtuoZone setting, alarm integration, checking
View products →Keyphone / PABX
Panasonic, NEC, Fanvil, ZYCOOTechnical checking, troubleshooting, replacement advice
View products →Backup battery
VOOM, E-JARVISBattery checking, sizing and replacement advice
View products →Not Sure Which ZKTeco Software to Use?
We help you choose, set up and migrate users and attendance data with no data loss.
ZLink
Easiest and lowest cost, no PC to maintain. Data sits on ZKTeco’s cloud.
BioTime
Detailed attendance (overnight shifts, break time) with data on your own PC.
CV Access
Attendance plus door access for up to 25 doors on your own PC.
CV Security
Full platform with elevator control and visitor management for large sites.
A Hikvision-trained technical team
In September 2026, VSH Technology completed the Hikvision Training Camp: Comprehensive Product & Solution Program, run by Hikvision Malaysia. Our team is trained on Hikvision’s full range, so your system is configured and supported the right way.
Service Coverage
Peninsular Malaysia from our Puchong, Selangor branch. East Malaysia from our Penampang, Sabah branch. Products bought from VSH get priority support.
Support line: +6019-348 1168 · +6019-212 5168
Frequently Asked Questions
Is your team trained by Hikvision?
Yes. In fact, VSH Technology completed the Hikvision Training Camp: Comprehensive Product & Solution Program, organized by Hikvision Malaysia in September 2026.
Do you support products not bought from VSH?
Yes. Our technical team can assist with the brands listed on this page, even if the system was not bought from VSH. WhatsApp us and our team will advise the next step. Products bought from VSH get priority support.
What should I send you first?
Send the brand, model, problem and location on WhatsApp, with a photo, screenshot or short video if you can. Our team will advise the next step.
Can your technician come on site?
Yes. Many issues are solved remotely by WhatsApp, phone or remote desktop first. If a site visit is needed, WhatsApp or call us and we’ll arrange a time.
Can you reset a Hikvision NVR or DVR password?
Yes, remotely in many cases, or on site.
Can you move our ZKTeco attendance data to a new PC or new software?
Yes, we migrate your full system data—including users, fingerprint and face templates, and attendance history. Specifically, we can transfer this information between ZLink, BioTime, CV Access, and CV Security, or directly to a new PC or server.
Which ZKTeco software should we use for multiple branches?
Specifically, ZLink works across branches through the cloud with no PC required. On the other hand, BioTime and the CV series can be centralised using DynDNS, allowing you to keep data on your own server. See the software options above.
Can you design a full security system for a new project?
Yes, we handle complete project design. Specifically, we provide site surveys, layout drawings, and product lists for CCTV, access control, turnstiles, barrier gates, and alarms so everything is ready for installation.
Do you train our staff?
Yes. We provide software training for HR, admin and security teams.
System not working?
WhatsApp us the brand, model and problem. Our team will advise the next step.