Alarm System Checking, Setting & Replacement
Hikvision AX PRO and AX Hybrid PRO alarm specialist. False alarms, password reset, detectors not working, app alerts and panel replacement for homes, shops, offices and factories in Klang Valley and Sabah.
Alarm Jobs We Handle
For Hikvision alarm systems, including systems not bought from VSH.
False alarm / keeps beeping
Alarm triggers by itself, keypad keeps beeping or shows a fault.
WhatsApp us →Password & installer code reset
Forgot the user password or installer code on a Hikvision panel.
WhatsApp us →Detector not working
PIR, door contact, glass break or shock detector not triggering or offline.
WhatsApp us →Siren & keypad
Siren not sounding, keypad not responding or showing errors.
WhatsApp us →Battery & power
Low battery warnings, panel battery and backup power replacement.
WhatsApp us →App & phone alerts
Hik-Connect / AX PRO app setup, push alerts and arming from your phone.
WhatsApp us →Add or change zones
Add new detectors, rename zones, change entry delay and arming schedules.
WhatsApp us →Panel replacement
Old or faulty panel replaced with Hikvision AX PRO or AX Hybrid PRO.
WhatsApp us →How It Works
WhatsApp us
Send the alarm brand, a photo of the panel or keypad, the problem and your location.
Remote check first
Many settings and app issues can be solved on WhatsApp or by phone.
On-site checking
If needed, we arrange a suitable time to check the system on site.
Set up or replace
We reset, configure and test. If a part is faulty, we quote the replacement.
Handover
We show you how to arm, disarm and use the app.
Hikvision Alarm Systems
Upgrading or replacing an old alarm? These are the Hikvision systems we supply.
AX PRO Wireless Kit
No wiring needed. Ideal for homes, shops and offices that want a clean installation.
Wireless · App controlView DetailsAX Hybrid PRO Kit
Wired and wireless in one panel. Reuse existing alarm wiring when replacing an old system.
Hybrid · Wired + wirelessView Details
Detectors & Accessories
PIR, PIR camera, door contacts, glass break, smoke, panic buttons and sirens.
70+ modelsView DetailsUsing Another Alarm Brand?
Have a Vivos, Bluguard or other alarm panel? WhatsApp us the brand, model and a photo of the panel. Our team will check whether we can assist, or suggest a suitable Hikvision replacement that can reuse your existing wiring.
Note: we handle intruder alarm systems only, not smart home automation.
Service Coverage
Klang Valley and Peninsular Malaysia from our Puchong, Selangor head office. East Malaysia from our Penampang, Sabah branch.
WhatsApp: +6019-348 1168
Frequently Asked Questions
Which alarm brands do you handle?
Our main brand is Hikvision (AX PRO wireless and AX Hybrid PRO). We can also check existing Vivos and Bluguard alarm panels. For any other brand, WhatsApp us the brand, model and a photo of the panel. Our team will check whether we can assist or suggest a suitable Hikvision replacement.
My alarm keeps going off by itself. What should I do?
False alarms usually come from a faulty or badly placed detector, a low battery, or wrong zone settings. WhatsApp us a photo of the panel or keypad and the app message, and our team will advise the next step.
I forgot the alarm password or installer code. Can you reset it?
Yes, for Hikvision AX PRO and AX Hybrid PRO panels. We will need proof that you are the owner of the premises before we reset it.
Can you replace my old alarm system with Hikvision?
Yes. We can replace an old or faulty panel with a Hikvision AX PRO wireless or AX Hybrid PRO system and reuse the existing wiring where possible.
Do you handle smart home systems?
No. We handle intruder alarm systems for homes, shops, offices and factories, not smart home automation.
Which areas do you cover?
Klang Valley and Peninsular Malaysia from our Puchong head office, and Sabah from our Penampang branch.
Alarm giving problems?
WhatsApp us a photo of your panel and the problem. Our team will advise the next step.